Fostering Positive Family Involvement
ABSTRACT:
Learn ways to foster communication and family involvement
that reduce negative interactions, increase customer satisfaction, and address
regulatory requirements for support of resident and family groups.
CONTACT HOURS: 2 NAB Clock Hours
OBJECTIVES:
Upon completion of this course, the participant will:
- Gain an understanding of actions the nursing staff can take to create a
positive first impression for potential residents and families.
- Learn how an organized admission and orientation process can develop educated
and empowered residents and families.
- Learn how involving residents and their family members supports the Cultural
Change Value, “Relationship is the fundamental building block of a
transformed culture.”
- Understand the Federal requirements that support the implementation and
oversight of resident and family groups.
- Become proactive by encouraging resident and family involvement as a win-win
situation.