An Admission Process that Says “Welcome”

ABSTRACT:

Learn tips for transforming your Admission Process from task-focused to person-centered, and create a positive first impression that says, “Welcome! We’re glad you are here.”

2 NAB Clock Hours

OBJECTIVES:

Upon completion of this course, the learner will be able to:

• State pre-admission actions designed to allay fears and concerns for new residents.
• Describe how to achieve a person-centered admission process.
• Discuss team exercises that reduce duplication of efforts and consolidate overlapping activities.
• Explain how the Culture Change Principles of Choice, Community, Empowerment, Relationships, and Respect humanize the admission process.
• Discuss how creating a welcoming and supportive admissions process is foundational to your home’s compliance with F-Tag 240, Quality of Life, and F-Tag 241, Dignity.