Fostering Positive Family Involvement
ABSTRACT:
Learn ways to foster communication and family involvement
that reduce negative interactions, increase customer satisfaction, and address
regulatory requirements for support of resident and family groups.
2 NAB Clock Hours
OBJECTIVES:
Upon completion of this course, the learner will be able to:
- Describe actions the nursing staff can take to create
a positive first impression for potential residents and families.
- Discuss how an organized admission and orientation process can develop
educated and empowered residents and families.
- State how involving residents and their family
members supports the Cultural Change Value, “Relationship is the
fundamental building block of a transformed culture.”
- Describe the Federal requirements that support the implementation and
oversight of resident and family groups.
- Proactively encourage resident and family involvement as a
win-win situation.